Welcome to Linley and Simpson, a trusted name in property across Yorkshire. Now part of Lomond, the UK’s leading property group and recently named one of the Sunday times best places to work, Linley and Simpson combines extensive local insight with the resources of a wider network. Our experienced team is here to guide people through every step of buying, selling, or letting their home.
We are looking for a proactive and organised Credit Controller to join our Client Accounts team.
This role would suit someone with excellent communication, administration and organisational skills, along with a confident and professional telephone manner.
The successful candidate will be a strong team player with a commitment to delivering excellent customer service. They will enjoy building and maintaining positive relationships with landlords and tenants, while managing their workload effectively in a fast-paced environment.
Key Responsibilities
- Manage and monitor rent arrears across the lettings portfolio, ensuring timely follow-up on outstanding balances.
- Chase outstanding payments in a professional and efficient manner.
- Liaise with tenants and landlords to resolve payment issues and arrears cases.
- Produce accurate arrears reports and maintain up-to-date records.
- Manage and recover outstanding landlord debt.
- Assist with the administration of landlord Rent & Legal policies, including new registrations, claims submissions, insurer liaison, and landlord updates.
- Support the Client Accounts team with additional duties as required.
Skills and Experience
- Previous experience in a Credit Control or Client Accounts role would be advantageous but is not essential.
- Strong administrative and organisational skills.
- Excellent communication skills, with the ability to be firm when necessary while remaining empathetic and professional with landlords and tenants.
- Strong attention to detail and a high level of accuracy.
- IT literate, with confidence using Microsoft Office; Excel skills would be an advantage.
- Professional, customer-focused approach with a commitment to delivering excellent service.
At Lomond, we believe in taking care of our people.
We offer a range of amazing perks and benefits through our engagement platform, LOMONDlife, including:
- Discounts at over 900 retailers through our smart spending app.
- Access to our wellbeing centre, providing resources to help you stay active, eat healthier, and improve mental wellbeing.
- Free counselling support sessions through our Employee Assistance Programme.
- Access to the latest gadgets and appliances through our Smart Tech Scheme.
- Our Cycle2Work Scheme to help reduce your carbon footprint.
- Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- Competitive salary, plus performance-based bonuses.
- Special celebrations for length of service.
- Generous pension contributions for your retirement.
- Professional development support, including funding for professional qualifications to help you grow your career.
- And of course, we like to have fun! Our company socials bring our people together to unwind and celebrate our successes.
We’re excited to offer these fantastic benefits to our hardworking teams. At Lomond, we value diversity and inclusion. We welcome applicants from all backgrounds, abilities, and perspectives.
Join us and be part of a workplace that truly values you. Apply today!