Welcome to Charters, where local knowledge meets strong values and people always come first. As part of Lomond, the UK’s leading network of Lettings and Estate Agencies, we’re proud to operate across 26 branches with a team of over 370 dedicated professionals supporting our customers every day.
With extensive industry expertise and a deep understanding of the local market, we’re committed to helping people find, sell, and let their property with confidence.
Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Pre-Tenancy Manager in our Southampton office.
Let's talk about the role. It involves
- Handling all documentation related to the Pre-tenancy process, including inventory reports, check-in reports, deposits and pre-tenancy compliance
- Act as the main point of contact for both landlords and tenants throughout the pre-tenancy process, providing regular updates and addressing any concerns or queries promptly.
- Assist in resolving any disputes regarding deposits, liaising with both landlords and tenants to reach fair and amicable resolutions. Including submission of dispute paperwork.
- Maintain accurate records of property inventories, ensuring that any discrepancies or damages are documented and addressed appropriately.
- Regular communication with internal teams, specifically End of Tenancy and Property Management to ensure a smooth operation.
- Stay up-to-date with relevant legislation and regulations governing the pre-tenancy process, ensuring compliance with all legal requirements.
We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as;
- Previous experience in Lettings Management or a related field
- Knowledge of the UK rental market would be highly beneficial
- Strong attention to detail and excellent organisational skills
- Effective communication skills, both verbal and written, with the ability to liaise confidently with landlords, tenants, and third-party contractors
- Knowledge of relevant UK legislation and regulations governing the tenancy process
- Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment
- Proficiency in MS office
Here's what you can look forward to:
- 28 days holiday
- You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles
- Contributary pension
- Our smart spending app gives you discounts at over 900 retailers
- Our Employee Assistance Programme offers free counselling support sessions
- Get the latest gadgets and appliances with our Smart Tech Scheme
- We're committed to reducing our carbon footprint with our Cycle2Work Scheme
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
- We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career
We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication.
At Charters, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
Join us and experience a workplace that truly values you. Apply today!