Welcome to Charters, where local knowledge meets strong values and people always come first. As part of Lomond, the UK’s leading network of Lettings and Estate Agencies, we’re proud to operate across 26 branches with a team of over 370 dedicated professionals supporting our customers every day.
With extensive industry expertise and a deep understanding of the local market, we’re committed to helping people find, sell, and let their property with confidence.
Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Sales Manager in our Southampton office.
Let's talk about the role. It involves
- Maintain up-to-date knowledge of property management industry standards and expectations.
- Work towards achieving property owners' goals regarding maintenance and budgets, while meticulously maintaining property records.
- Providing excellent customer experience to Landlords, Tenants and Third-party contractors.
- Building and maintaining ongoing relationships with both Landlords and Tenants and to ensure that you are their main point of contact.
- Uphold rigorous property safety standards and legal requirements.
- Liaise with contractors, tenants and landlords to oversee property repairs, and ensure properties are maintained to high standards.
- Address tenant complaints promptly and enforce property standards and legislation.
- Arranging and booking Property Inspections as and when it is required.
- Service of the relevant notices to end a tenancy or increase rental values.
- Ensure properties in your portfolio are legally compliant.
We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as;
- Strong problem-solving skills and excellent communication abilities.
- Customer service-oriented with a confident demeanour.
- Ability to manage tight deadlines and difficult conversations effectively.
- Management of multiple tasks at the same time, whilst having the ability to prioritise tasks that are most urgent or require greater attention.
- Confidence in leading conversations and managing the expectations of all parties involved.
Here's what you can look forward to:
- 28 days holiday
- You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles
- Contributary pension
- Our smart spending app gives you discounts at over 900 retailers
- Our Employee Assistance Programme offers free counselling support sessions
- Get the latest gadgets and appliances with our Smart Tech Scheme
- We're committed to reducing our carbon footprint with our Cycle2Work Scheme
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
- We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career
We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication.
At Charters, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
Join us and experience a workplace that truly values you. Apply today!