Renewals Administrator

At KFH we are looking for a renewals administrator to join our Lettings Renewals team in Wimbledon.

Are you experienced in administration using word and excel? Do you have strong customer service skills? Do you have experience in forming and developing great relationships with customers and colleagues? We’re looking for an individual that can collaborate with others, share their knowledge and skills. At KFH we are continuously looking for opportunities to improve and are looking for a renewals administrator to bring new thinking and embrace our legacy.

You will report into our Assistant Manager.

Responsibilities of a renewals administrator include:

• Prepare renewal of tenancy letters, addendums, statements of account, offer confirmation letters and Tenancy Agreements
• Email completed documents to landlords and tenants, deal with any follow up queries from landlords or tenants, prepare any amended documentation as necessary and once approved email to the relevant parties
• Ensure customer service standards are maintained by answering the telephone and responding to emails
• Process payments through Sage Pay for Rent or Landlord letting fees
• Renew tenant’s deposits on the TDS website upon renewal and email the tenant the new deposit certificate in a timely manner.

At KFH we are looking for an administrator with a proven track record in a similar role, an administrator that offers outstanding communication, and someone who is passionate about delivering excellent customer service to all of our clients whilst achieving the right results, and enhancing our reputation.

KFH. People. We get it.