Trainee Property Relationship Manager

Welcome to Brand Vaughan, we're known for leading the way in Brighton and Hove. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 5 offices and over 50 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell and let their property.

We are seeking a professional and customer centric individual to join our vibrant Property Management team as Trainee Property Relationship Manager.  The key responsibility will be to assist in managing client, tenant and contractor relationships across a portfolio whilst developing the skills required to become a Property Relationship Manager.

This position presents an exciting opportunity within one of the most esteemed and growing estate agencies in the South. The role is ideal for individuals eager to learn and develop a long term career within the property industry. This role is based in Brighton Marina and offers an OTE of £26,500 pa.

Responsibilities:

• Assist in managing daily property operations and tenant communications.
• Support leasing processes, inspections, and maintenance coordination.
• Maintain accurate records, reports, and CRM updates.
• Resolve basic tenant queries and escalate issues when required.
• Build positive relationships with landlords, tenants, contractors, and internal teams.
• Learn compliance requirements, leasing documents, and property management systems.
• Support financial tasks such as rent tracking, arrears follow-up, and invoice processing.
• Contribute to client service excellence and portfolio performance.
• Attend training sessions, shadow senior managers, and continuously develop property knowledge.

Specific Tasks:

• Liaise with contractors, tenants and landlords to oversee property repairs, and ensure properties are maintained to high standards.
• Address tenant complaints promptly and enforce property standards and legislation
• Arranging and booking Property Inspections as and when required.
• Give feedback from Property inspections
• Service of the relevant notices to end a tenancy or increase rental values.
• Ensure properties in your portfolio are legally compliant.

Requirements:

• Background in Customer Service beneficial
• Understanding of the UK Lettings market advantageous
• Strong communication and interpersonal skills
• Customer-service focused
• Organised and detail-oriented
• Willingness to learn and adapt
• Problem-solving mindset
• Proficiency with digital systems / CRM

At Brand Vaughan we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.

Here's what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We've got you covered with that important pension pot.
• We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!

We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At Brand Vaughan, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you. Apply today!